Whim charges a simple monthly fee and offers full flexibility. Use your product as long as you like with no long-term commitment, and cancel anytime and return with no cancellation or shipping fees. If your product has an issue, you’ll receive a no-cost replacement to minimize any downtime. You can purchase at any time by requesting a quote via support or your customer portal.

You can cancel anytime by contacting us or logging into your account with password-less login at rent.tonal.com. You will no longer make recurring subscription payments under the subscription after you cancel. We’ll send you a prepaid return label so you can pack and ship your items. 

There are no cancellation or shipping fees. We do not prorate unused days in your final month. If you don’t return your item within 7 days, you may be assessed fees for continued possession of the rental equipment. In cases of severe damage from misuse or abuse, a damage fee may apply.

The trial is not financing or rent-to-own: there’s no long-term commitment, no accruing ownership, and no waiting for a term to end.

Separate from your trial, you can request a purchase quote anytime through support or your customer portal; pricing is based on our assessment of fair market value, depends on factors like release dates, product age, product condition, demand, and inventory. Entering into a subscription does not guarantee that you will receive a purchase quote for your rental equipment.

Purchase quotes will have separate terms and conditions, and if you buy the product you gain ownership but will lose unlimited-trial benefits (such as free returns, recurring consumables, included software subscriptions, and no-cost replacements). Subscription payments do not apply toward any purchase quote offered.

Your trial includes a certified refurbished Tonal 1 or Tonal 2, Essential Accessories Bundle, white-glove delivery & in-home installation, and membership.

Enjoy a no-cost replacement for any problem arising from normal use. Your product is eligible as long as payments remain current. In cases of severe damage from misuse or abuse, a damage fee may apply up to full replacement cost.

You must be at least 18 years old to start a trial. A valid U.S. government-issued ID may be required to verify your age and identity. Trials are only available to residents of the contiguous 48 United States; we do not offer trials in Alaska, Hawaii, U.S. Territories, or other countries.

‘Certified refurbished’ units are refurbished units that have been fully inspected and restored to meet the same performance and quality standards as new products.

Access your account anytime at rent.tonal.com by logging in with your phone number (no password required). Need help? Text us at 866-535-4185 or email tonal@whim.com.